Refund and Returns Policy for Opal Glams

Effective Date: January 16, 2025

At Opal Glams, customer satisfaction is our priority. We strive to ensure your experience with us is exceptional. If you are not completely satisfied with your purchase, our Refund and Returns Policy is designed to assist you. Please review the details below for eligibility, conditions, and procedures.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unworn, and in their original condition, including all packaging, tags, warranties, and certificates.
  • Items that are damaged, altered, or show signs of wear after delivery are not eligible for return.
  • Custom-made or engraved watches are non-refundable unless they arrive damaged or defective.
  • Sale or clearance items are considered final sale and cannot be returned or refunded.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email contact@opalglams.com or call (217) 386-2863 with your order number, item details, and reason for the return.
  2. Receive Authorization: Once approved, we will provide you with a Return Authorization (RA) Number and instructions for returning the item.
  3. Ship Your Item: Pack the item securely, include the RA Number and a copy of your original receipt, and send it to the address provided in the return instructions.

3. Refund Policy

Once your returned item is received and inspected, we will process your refund:

  • Refunds will be issued to the original payment method used during the purchase.
  • Shipping fees are non-refundable, except in cases where the item is defective or incorrect.
  • Refunds typically take 7-10 business days to reflect in your account after processing.

4. Exchanges

We offer exchanges for eligible items:

  • Contact us within 30 days of delivery to request an exchange.
  • Once the original item is returned and inspected, we will ship the replacement item.
  • If the replacement item has a higher value, you will be responsible for the price difference.

5. Damaged or Defective Items

If you receive an item that is damaged or defective:

  1. Notify us within 7 days of delivery by emailing contact@opalglams.com with your order details and photos of the damage or defect.
  2. Once verified, we will arrange for a replacement or a full refund, including shipping costs.

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Custom-made or engraved watches.
  • Gift cards.
  • Final sale or clearance items.

7. Return Shipping Costs

  • Customers are responsible for the return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

8. Cancellations

  • Orders can be canceled before they are shipped by contacting us at contact@opalglams.com or (217) 386-2863.
  • If the order has already been shipped, you will need to follow the return process upon receiving the item.

9. Refund Exceptions

We reserve the right to deny refunds if the returned item does not meet the eligibility criteria outlined in this policy. In such cases, the item will be returned to you at your expense.

10. Contact Us

If you have any questions or need assistance with your return, refund, or exchange, please contact us:

  • Email: contact@opalglams.com
  • Phone: (217) 386-2863
  • Address: 2955 Maryanna Dr, Bodega Bay, California (CA)

At Opal Glams, we value your trust and are committed to providing an outstanding shopping experience. Thank you for choosing us for your luxury timepiece needs!